Refund & Returns Policy

Last updated: 10 September 2026

Thank you for shopping with us. We carefully check our products before they are sent to ensure they meet our quality standards.

No Change-of-Mind Returns

We do not accept returns or exchanges for change of mind.

Please carefully check your order before completing your purchase, including product selection, size, colour and quantity.

All sales are final unless the product is faulty, damaged, defective, incorrectly supplied, or otherwise covered by your rights under Australian Consumer Law.

Faulty or Damaged Products

If your order arrives damaged, faulty or defective, please contact us as soon as possible after receiving your order.

Please provide your:

• Order number
• Description of the issue
• Photos of the product and packaging, if applicable

We will assess the issue and, where required, provide an appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement or refund depending on the circumstances.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will work with you to resolve the issue and arrange an appropriate remedy.

Refunds

Where a refund is approved, it will generally be processed back to the original payment method.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Personal-Care & Hygiene Products

For hygiene and safety reasons, opened or used personal-care products cannot be returned simply because of a change of mind.

This may include soaps, body scrubs, body butters and other personal-care products.

Australian Consumer Law

Our no-returns policy does not exclude or limit your rights under the Australian Consumer Law.

If a product is faulty, unsafe, not fit for its intended purpose, or does not match its description, you may have rights to a remedy under Australian Consumer Law.

Contact Us

If you believe there is a problem with your order, please contact us through our website or customer service contact details with your order number and details of the issue.

We are committed to treating customers fairly and resolving genuine product issues as quickly as possible.