Shipping Policy

Thank you for supporting our small handmade business and our fundraising efforts for Smart Pups. Please read the following shipping information carefully.

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Processing Time

All items are handmade, so please allow 3–14 business days for us to create, check, and package your order before it is shipped.

Items shipped within Australia may take 2-10 days. 

Items shipped internationally may take 8-15 days. 

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​Please understand that due to unforeseen circumstances, such as hospital visits, this may take longer. You will be notified of this. 

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If we experience delays (such as high order volume or event days), this may contribute to a longer wait time and we will let you know as soon as possible.

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Shipping Method

We ship all orders through Australia Post (AusPost). Once your order has been posted, you will receive a confirmation email and, where available, a tracking number.

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Shipping Timeframes

AusPost determines delivery timeframes and may vary depending on your location. Once the parcel is in their system, we have no control over delivery speed, delays, or lost parcels.

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If the shipping cost covers express postage, we will always express ship it. 

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Shipping Costs

Shipping costs are calculated at checkout based on AusPost rates. 

Shipping costs around Australia can cost up to $14.95. 

Shipping costs internationally can cost up to $29.95.

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Please understand we are a small business that is putting all of our profits to our autism assistance dog. If shipping costs are cheaper and where we can, we will send it through express post and then donate the rest of the money. 

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Damage, Delays & Lost Parcels

After your parcel has been lodged with AusPost, it is no longer in our control.
We are not responsible for parcels that are:

• Delayed

• Lost in transit

• Damaged during shipping

However, if something goes wrong, please contact us — we will always try our best to assist you and advise on the next steps.

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Incorrect Addresses

Please ensure your shipping address is correct before checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

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Handmade Disclaimer

All products are checked before posting and packaged securely. As items are handmade, small variations are normal.

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Legal Disclaimer

The information provided in this Shipping Policy is a general explanation and does not constitute legal advice. Shipping and consumer laws vary depending on your state and circumstances. For legal guidance, please consult a qualified professional.